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Dallas County software program that guarantees to repair issues might have a few of its personal

The corporate that Dallas County is contracting with to revamp its court docket case administration system has had authorized troubles nationwide, and county officers seem to have been unaware of those issues once they signed onto a five-year contract.

The county has agreed to at the very least $17.5 million in contracts with the corporate, Tyler Applied sciences, since 2020.

County governments from California to Texas and Tennessee have complained about – and a few have sued – Tyler over its case administration system, Odyssey. Prosecutors, judges and the general public say the software program results in misplaced instances within the pc system, delayed inmate releases and wrongful incarceration.

Prime Dallas County officers informed The Dallas Morning Information they had been unaware of different counties’ issues about Odyssey. The choice to make use of Odyssey follows years of issues with the county’s present felony court docket case administration system, TechShare. These issues have value the county thousands and thousands.

“I simply do not know what occurred in these different counties, however I do know that the judges wished this factor,” stated Dallas’ high county official, Decide Clay Lewis Jenkins. “From day one, TechShare was not a viable resolution, after which we had been going to waste taxpayer {dollars} daily if we caught with it.”

“I used to be not conscious of that,” Commissioner John Wiley Worth stated of different counties’ complaints.

Tyler Applied sciences defended its Odyssey software program.

“In all situations, Odyssey was discovered to be functioning as designed,” stated Whitney Small, the corporate’s senior director of company communications.

Commissioners in April voted 4-1 to vary the county’s court docket administration software program to Odyssey, and after being phased in, it’s anticipated to be on-line for nearly all court docket techniques by Could.

TechShare value Dallas County north of $35 million within the final 19 years, however has been riddled with technological hitches, extended deadlines, and unfulfilled guarantees.


Tyler Applied sciences says greater than 90 counties in Texas use its Odyssey software program, and greater than one-third of the US inhabitants lives in a jurisdiction that has applied Odyssey.

Dallas County has switched to Odyssey in its civil district courts, household courts, probate and truancy courts, however has but to implement final yr’s contracts to make use of Tyler Applied sciences’ software program for its jail administration system, misdemeanor and felony felony courts.

Dallas County’s magistrate Courts moved to Odyssey in October. County Clerk John Warren stated the JP information transition was profitable.

“On the finish of that first week, we had solely about 200 points. So in case you have a look at over 50 years price of data, and all these present lively instances, that is not even 1%,” he stated.

However a number of counties have reported severe issues.

In 2016, a category motion lawsuit in Shelby County, Tennessee, filed by individuals who had been wrongly detained, alleged a failure to coach employees for the transition to Odyssey and alleged that the pc system didn’t maintain pertinent data on their instances. The county and Tyler Applied sciences settled for practically $5 million.

In Alameda County, California, deputy public defender Jeff Chorney informed the media in 2016 that for the reason that county switched to Odyssey, dozens of defendants had been wrongly arrested or jailed and others had been unnecessarily required to register as intercourse offenders. In Marion County, Indiana, inmates who claimed to be wrongfully jailed sued on comparable grounds in 2014.

In Lubbock County, individuals had been wrongfully jailed resulting from difficulties acquiring case data by way of Odyssey, personal court docket data had been made accessible to the general public and protection attorneys struggled to acquire discovery proof from prosecutors, in keeping with media reviews from final yr.

In Wichita County, officers warned the general public in 2020 to anticipate delays in accessing case data through the transition to Odyssey, and it was reported that the gradual, troublesome transition was costing $50,000 a month.

Tyler Applied sciences stated in a press release that these lawsuits are unusual and the corporate takes these complaints critically. When lawsuits are filed towards authorities companies utilizing Tyler software program, then the corporate is known as as a co-defendant, the assertion stated.

“These lawsuits have been with out advantage, normally involving mistaken beliefs about our position within the shopper’s know-how panorama and/or a misunderstanding of the contractual scope,” Small stated.

Dallas County officers say they’ve not seen any main points with Odyssey.

The Dallas County Clerk’s Workplace maintains case data throughout the courts. Though he’d not heard of different counties’ issues till The Information knowledgeable him, Warren stated he is not frightened about Odyssey software program as a result of he sees these points which have been reported as person errors.

“The software program is simply nearly as good as the info that you’re placing in it,” Warren stated. “That’s not a case administration system difficulty.”

He stated the county clerk’s workplace is presently ending up its seventh information examine in an effort to reduce errors within the transition.

County officers say a number of the modifications within the Odyssey software program ought to easy out bureaucratic chokepoints within the felony justice system.

Within the present program, instances embrace free textual content containers, the place customers can enter completely different spellings of a phrase like judgment, so anybody trying to find a judgment would wish to incorporate all potential iterations. Odyssey as an alternative presents pre-determined scroll-through choices.

Judicial signatures aren’t digital within the present system. Warrants, last provisions and jail releases are despatched by way of couriers and mail from the courthouse to the jail. Warren stated Odyssey permits for digital signatures, dashing up the judicial course of.

“I’ve been ready for at the present time for – oh my goodness – years,” Warren stated.

Felony instances way back to the Eighties will probably be moved over to Odyssey.

Commissioners stand by their vote to approve Tyler Applied sciences’ software program, with most prepared to maneuver on from TechShare.

Worth stated he felt Dallas had sunk sufficient cash into TechShare with out getting good outcomes. Even when Tyler Applied sciences’ software program doesn’t present every little thing wanted, he’s prepared for a distinct strategy.

“This entire know-how is such an evolving area and also you assume you’ve got bought it, till you lookup and it is bought you,” Worth stated. “However you may’t maintain taking place that gap. Tyler is likely to be one other gap, however what are our choices?

Lewis Jenkins stated he trusts employees who reviewed Odyssey and decided that it was the best choice of those that utilized for the contract.

“Most significantly, the tip customers – the clerks, the judges, the individuals who had been on a committee to take a look at the entire merchandise on the market that wished to compete – felt that this was our greatest resolution,” he stated. “We needed to transfer away from the failed resolution.”


TechShare started in 2004 as a authorities nonprofit to offer counties their very own, in-house system. It was supposed to interchange Forvus, a mainframe system constructed 50 years in the past.

The concept was for a consortium of counties to interchange gradual, outdated and never user-friendly administration software program with one thing particular to county authorities’s wants, with steady suggestions and decrease prices.

However the rollout of TechShare saved being pushed again, yr after yr. TechShare did present some software program to county companies. The few packages TechShare created weren’t sufficient to persuade most county officers of its price.

A March 2020 county value estimate reported that additional dedication to TechShare would have value a further $55.6 million by 2024.

All 31 Dallas felony judges signed a letter in 2015 opposing using TechShare, saying the software program results in lacking paperwork, extended jail occasions for inmates eligible for launch on bail, and unserved arrest warrants.

Travis County, a TechShare early co-signer, backed out in 2016 after the software program vendor, American Cadastre, went bankrupt.

However prosecutors, juvenile courts and indigent protection in Dallas nonetheless use TechShare merchandise, Assistant County Administrator Gordon Hikel stated. The county plans to proceed utilizing these packages, however deliver employees to run them in-house. Dallas County additionally authorized a brief extension with TechShare final month for $91,543 to proceed its software program upkeep till the tip of March.

As a result of Dallas was a TechShare founding member, the county retains partial rights to its supply codes.

As of Could 2022, 47 counties use at the very least one TechShare software program program. One Dallas commissioner stays loyal to TechShare.

As the only vote towards the transfer to Tyler’s software program, Commissioner Theresa Daniel stated she felt that the long-term advantages of constant with TechShare outweigh the transfer. She stated oftentimes software program firms require updates all year long that the county didn’t funds for, and updates can value 1000’s of {dollars}.

She stated she had heard of the reported complaints with Odyssey.

“That is a part of why I had some questions,” Daniel stated.

At the very least one county is dedicated to shifting ahead with TechShare.

Tarrant County has invested in nearly all of its judicial system merchandise, together with its juvenile, prosecutor, magistration, judicial portal, bond, jail and warrant software program.

Tarrant’s felony courts administrator Greg Shugart stated the TechShare Court docket program, which manages all felony court docket instances and can exchange the mainframe system, has but to be deployed in his county. The projected launch date was New Yr’s weekend, however Shugart stated it was pushed again to the tip of January.

Integration between TechShare’s software program and the prevailing mainframe has been the most important downside for Tarrant County employees, he stated.

“As an entire, Tarrant County has been happy with TechShare merchandise,” Shugart stated.

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