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GLI: “Every part is pointing to the concept that the place 2022 was a 12 months of restoration, 2023 can be a 12 months of acceleration”

2022 has come to an finish, and 2023 has begun with excessive expectations within the trade. As a brand new 12 months begins, Yogonet spoke with GLI’s President and CEO James R. Maida on what the closing 12 months has meant for the playing trade, in addition to the challenges the testing and certification agency confronted all through the final 12 months. Moreover, Maida explains the primary focus for Gaming Labs Worldwide in 2023.

Because the trade begins to depart the pandemic behind and rebounds from Covid, what’s your evaluation of how the gaming sector developed in 2022? What function did GLI play inside this context?

2022 was a 12 months of restoration, and the tradeshows that have been staged around the globe served as highly effective symbols of that restoration. From ICE London to G2E in Las Vegas, we had the pleasure of attending every present, supporting our shoppers and the trade as we transfer ahead collectively. And, the extra we’re out within the area with clients, whether or not that is at a tradeshow or of their workplaces, it cements my perception that it is a relationship trade.

Gaming is part of the hospitality trade, so it is smart that getting collectively in individual, with folks from throughout the trade spectrum, helps to construct and strengthen the relationships now we have with one another. What has actually been thrilling over the previous 12 months was listening to regulators, operators, and suppliers inform us about their plans for the long run, and as every thing is pointing to the concept that the place 2022 was a 12 months of restoration, 2023 can be a 12 months of acceleration.

As we transfer in the direction of that acceleration, GLI’s function can be what it has at all times been: that of a facilitator, the place we assist folks and firms to maneuver ahead. What we do by no means has been about us; it has at all times been and can at all times be about our shoppers. We play an vital supporting function, and we perceive how deeply folks depend on what we do. That is why we’re not slowing down. Actually, we’re doubling down on our dedication to making sure we at all times have the correct variety of assets to assist our shoppers with something and every thing they should energy ahead.

GLI's stand at G2E

This 12 months additionally marked a basic return of in-person trade occasions all around the world. What are your essential takeaways from the occasions schedule in 2022?

The occasions have been wildly profitable. We attended all of them, and our takeaway is that enterprise is best after we’re collectively. The opposite day, I used to be eager about the tradeshows we have attended this 12 months and what made them so highly effective, and it occurred to me the reason being that once they did not occur, we realized what we had, and after we lastly had an opportunity to retaliate as an trade and reignite {our relationships} face-to-face, we appreciated what now we have.

You realize, it is a incredible trade, made up of the most effective folks I’ve ever had the prospect to work with, and I am grateful for the arduous work everybody places into staging these occasions to present us all a platform to get collectivelyplot a course for the long run, and discover new territories and new applied sciences.

In relation to new applied sciences, a method we assist regulators perceive what is going on now and what’s coming down the pipeline sooner or later is with our Regulators Roundtable. This occasion provides in-depth coaching on new tech in addition to many different sides of the trade. This 12 months, we can be on the Palms On line casino Resort in Las Vegas on April 19-20, and Yogonet Readers can get the newest info by visiting our web site.

James Maida at G2E

The trade is seeing new gaming verticals and applied sciences acquire presence, together with developments in iGaming, digital funds, crypto playing, and Web3, amongst others. As an skilled lab, what new challenges do these areas deliver when it comes to compliance and regulation, and the way ready is GLI to navigate this altering panorama?

We have been speaking quite a bit about tradeshows, and people occasions remind us that our trade is a worldwide one, and jurisdictions can study from one another and make the complete trade higher. SW, with regards to new verticals and applied sciences, we will all study quite a bit from one another when it comes to finest practices, potential pitfalls, and client conducteach from what is going on inside our trade and what’s occurring outdoors of it.

Digital wallets are a serious client development in all kinds of industries, and lots of gaming jurisdictions are embracing them as effectively. It is our opinion that digital wallets are good choices for casinos to supply gamers as a result of shoppers are utilizing them in different industries. These have gotten a part of client expectations.

We’re additionally seeing an attention-grabbing migration in how properties retailer their knowledge, shifting away from on-property knowledge storage and options to a cloud-based state of affairs. Enterprise operators would possibly profit from this probably the most as a result of when knowledge is domestically saved, it may be difficult to entry that knowledge throughout the group.

However, Cloud storage supplies cross-access and information-building, so operators have a extra full view of participant exercise and might reward participant conduct appropriately based mostly on a extra totally realized image of every participant. If you add land-based and on-line gaming to the combination, realizing that full participant profile throughout the complete enterprise is much more vital.

As for the second half of your query, this is not a problem for us at GLI. Now we have been speaking with suppliers, regulators, and operators about issues like elevated digitization and convergence for years, and we’re 100% prepared for these new applied sciences. We’re testing and certifying them now, we’re consulting with regulators and operators, and implementing finest practices.

What does deliver new challenges for the trade is that current statutes, guidelines, and laws should evolve on native, state, and nationwide ranges to permit for brand new applied sciences. These evolutions take cautious consideration, and that may take a while, and We’re working with regulators worldwide to assist them navigate adjustments.

GLI's stand at ICE London

What ought to we count on from GLI in 2023? Are there any new plans or bulletins you would share with us?

The trade can count on us to assist them energy ahead. We’re doubling down on hiringguaranteeing we’re at all times prepared to assist any consumer with something and every thing they could want from us, and we’re including service choices as our shoppers say they want them in order that no buyer want will go unmet.

My private dedication to the trade is that this: so long as there is a buyer with a necessity, we would require assets to satisfy these wants, irrespective of how huge or how small. Understanding these wants and anticipating future wants comes from our being with shoppers at tradeshows and of their workplaces, assembly face-to-face, and actually listening to what they want at this time and tomorrow.

A part of meaning staffing up, and now we have employed an extra 241 new personnel, together with 25 new mathematicians, growing the power in that division alone by greater than 33 p.c. We are going to proceed to rent at a fast tempo to remain forward of demand and supply each service with the world-class requirements our shoppers count on of us.

Backside line? What the trade can count on from GLI is world-class companies offered by the world’s main consultants to maneuver the trade ahead on this new 12 months of acceleration.


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