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Some Cedar Metropolis residents to obtain water invoice credit score after software program glitch – St George Information

A Cedar Metropolis water meter coated in snow, Cedar Metropolis, Utah, date not specified | Picture courtesy of the Cedar Metropolis Company, Cedar Metropolis Information

CEDAR CITY— If you happen to have been overloaded in your water invoice in October, Cedar Metropolis is seeking to make it proper.

This file picture exhibits the water tank on Greens Lake Drive, Cedar Metropolis, Utah, Oct. 30, 2022 | Picture by Alysha Lundgren, Cedar Metropolis Information

Robbie Mitchell, the Cedar Metropolis Water Division’s superintendent, instructed the Metropolis Council on Jan. 4 that some residents have been overloaded on their October water invoice after the Neptune water studying software program glitched in September.

The readings have been for utilization that occurred in August, he added.

Whereas the system “picked up the utilization readings,” it didn’t relay the knowledge to the division’s billing division, based on this letter submitted to the council.

The Neptune water meters are learn on the first of the month, however as soon as the glitch was found, they have been reread roughly 2 1/2 weeks later, Mitchell stated.

As a result of the meters have been learn later within the month, these further weeks have been added to October’s billing cycle, and a few prospects have been moved up on the town’s tiered billing system and charged extra, the letter reads.

The glitch impacted roughly 5,100 accounts which can be learn electronically, and a pair of,063 of these have been bumped as much as tiers three or 4 for billing, Mitchell stated. For this latter group, the division proposed including a credit score to their account equaling 30% of their October invoice.

The credit score quantity ranges broadly, from as little as 20 cents to as excessive as $1,300, relying on what every account was charged, Mitchell stated. Most credit can be about $20-$30.

A reminder to Cedar Metropolis residents to scrub off their water meters | Picture courtesy of the Cedar Metropolis Company, Cedar Metropolis information

The division pulled 30 random accounts and “crunched some numbers” earlier than figuring out {that a} 30% credit score can be truthful, Mitchell stated.

Accounts that remained in billing tiers one or two won’t obtain a credit score as they didn’t obtain the additional charges related to the 2 larger tiers, Mitchell stated.

To keep away from comparable issues sooner or later, the division will test the readings shortly after they’re taken to make sure they are often downloaded appropriately and that new readings don’t should be taken, Mitchell stated.

On Wednesday, the council voted in favor of the credit score, with council members Terri Hartley and Craig Isom recusing themselves from voting as their payments have been additionally affected by the glitch.

Moreover, the town requested residents take away snow and ice from their water meters to assist the Water Division get “essentially the most correct readings” and do their jobs “shortly and effectively,” in a current Fb put up.

“Please unfold the phrase and take into account serving to any aged buddies or neighbors,” the put up reads. “Thanks.”

To be taught extra about Cedar Metropolis’s water billing system, click on right here. These involved in viewing your entire dialogue regarding water invoice credit from Jan. 4 can go to the Cedar Metropolis Council’s YouTube channel.

Copyright St. George Information, SaintGeorgeUtah.com LLC, 2023, all rights reserved.

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